Before contacting us, please ensure that you've had a look over our FAQ's.
Do you combine the cost of postage for when buying multiple items?
Yes, our website automatically calculates the cost of postage based on the total weight and size of the order.
Can I pay with PayPal?
Yes, you sure can. We accept PayPal.
Do you charge any extra fees for PayPal transactions?
No, at present we don’t charge any extra fees for PayPal transactions.
Can I pay with bank deposit?
Yes, you sure can. Bank deposits generally take 48 hours to clear in our account and can delay your order but if you're not in a hurry, then we're perfectly fine with it. Once you’ve added the item to your cart simply select bank deposit as the payment method and our bank details will be emailed through to you. Once payment is received from you, we’ll send you an email confirming that we’ve received your payment and get your order dispatched shortly after, see our processing time below.
Please see our Shipping page for all info's.
link to shipping info: Shipping
After we have received payment for your order, the order will be processed.
Processing time is usually 2-5 work days. However orders may take up to 14 workdays for processing before shipping.
What scale are your products?
We do exclusively 1:18 parts. All parts and transkits are designed for Various makes and manufactures of models. Our parts concentrate on the Japanese market. (Nissan, Mitsubishi, Subaru Etc.) With time we will be adding more items to our catalog.
Do you have any installation guides?
No, unfortunately not. We are working on them but at present we don’t have any installation guides. Let Google or Forums be your friend until we can help.
Is it painted / assembled? Can I choose another color?
All of the transkit/ parts/ wheels come in raw unpainted resin and you need to paint and assemble them. We have few exceptions that some items come pre-assembled (Wheel hubs, Seat Belts Etc.) We do not offer painted items! We do offer colored items in certain Categories. These are Brake Calipers and Seats. These items are made from dyed Resin material and are not painted! Welcome to email us for more details.
Are you able to build my car as a scale model? Or Generally a Model for my collection?
As much as we would want to offer this, we do not offer this anymore, as it is a time consuming project. We at this time only sell the parts for you to build it yourself.
There is a model you posted i am interested in, can i buy it?
Often times yes, then the Model will be listed in our Categories " Custom Models" and you can see all details and prices there. Many models we show are however not for sale as they are either for my private collection or have already been sold some time ago.
What sort of warranty do your items have?
All of the items that we sell have a 2 month replacement warranty. If the product breaks, then we will send a replacement free of charge. (For wheels, we offer 1 replacement wheel free of charge, each additional wheel will cost € 4,00.)
Do you accept item returns?
All products from our shop can be returned 14 days after the date you have received your order. In a case you would like to return an item, please contact us first before shipping the products back. We advise to please pack safely, and return the items in the same condition you have received them. Upon receiving the returned items we will inspect them and after inspection refund your money.
Who pays for freight when returning the order?
All return shipping costs must be covered by the sender. As we ship with registered mail, we expect you to do the same so we can track the return of the order. If you ship the order back without tracking, we cannot guarantee the order will arrive safely and in that case give you a refund.