Covid-19 update 30.03.2020

Hello everyone
Unfortunately we now have some more shipping restrictions now as of the 27th of March. 

Main information (more exact details below) 

  • We will continue to offer our flat rate UPS shipping option for EU countries (including UK) as well as offer discounted rates for other countries (see UPS restrictions post below*)
  • Main restrictions apply to shipping via German Post / Standard postal service and DHL (see post below **)
  • We will only be shipping packages out on Mondays, Wednesdays and Fridays to reduce the risk and stay inside more
  • You can still order as before, we are working daily without restrictions either from home or our warehouse/production. 
  • Should you place an order and it is with an shipping option that for now is restricted, we will place your order aside and ship it once all restrictions are waved or if you wish to use an alternative shipping options.  We will contact you in the case of this happening. 

Thank you everyone for your support in these times and we hope all of you are safe and staying indoors working on those epic model builds we keep seeing! 

If you have any questions or special requests do not hesitate to contact us at info@tkdiecast.com 

Your TK-Diecast Team 

CEO Lars Arens

tkdiecast.com

 

Restrictions to Hermes: 
Hermes currently cannot deliver to the following countries: 
Albania, Estonia, Greece. Kosovo, Latvia, Lithuania, Malta, Montenegro, Cyprus.

Restrictions to UPS*: 

UPS is open for Business as usual. 
Daily collections and delivery expect where constrained by government restrictions, no details currently available. 

ATTENTION!!!
for EU countries we have a discounted flat rate for 13EUR (including UK) for all shipments. 
for other countries, currently experiencing problems with the live quotes showing up in or store. Please contact us via email, Facebook or Instagram and we will get you a live quote with discounted rates asap. 

German Post/DHL: 

Prices and delivery options in our store will be adjusted for the time being. unfortunately many countries are now restricted for this shipping options. Some countries do permit to send letters but not boxes. Shipping via letter will be available for all orders that ONLY include decals.  

Restrictions as follows direct from German post website: 

**International items may be subject to delays or restrictions due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

In addition, many of our delivery partners have adapted their delivery processes in light of the current challenges. As such, the requirement for a recipient signature upon receipt of parcels and registered mail with personal delivery is currently being waived in many areas (contactless delivery). Instead, successful delivery is being documented via alternative processes (e.g. deliverer signature etc.). If the recipient objects to this new procedure, items are brought to a Paketshop for collection or returned to sender.

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Current information on delivery to business addresses outside Germany:Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Current information on routing restrictions:

Australia:
Until further notice, merchandise shipments to Australia (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Austria:
At this time, delivery of DHL Europaket items is not possible to the following areas in Austria:

Innsbruck region: 6450 Sölden, 6452 Hochsölden, 6456 Obergurgl, Hochgurgl, 6458 Vent, 6553 See, Paznaun, 6555 Kappl, 6561 Ischgl, 6562 Mathon, 6563 Galtür, 6580 St. Anton am Arlberg, St. Christoph

Kufstein region: 9844 Heiligenblut

Salzburg region: 5542 Flachau, 5611 Grossarl, 5612 Hüttschlag, 5630 Bad Hofgastein, 5632 Dorfgastein, 5640 & 5645 Bad Gastein

Vorarlberg region: 6762 Stuben, 6763 Zürs, 6764 Lech, 6767 Warth, 6888 Schröcken

Please use DHL Paket International as appropriate, and refer to the current information on delivery to business addresses outside Germany.

China, Hong Kong and Macao:Until further notice, parcel shipments to China, Hong Kong and Macao (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Czech Republic:

Delivery is currently not possible to the following areas in the Czech Republic:

  • 78321
  • 78324
  • 78391
  • 78401
  • 58401

France:
In light of the current situation caused by the COVID-19 pandemic in France, La Poste has introduced massive restrictions within its parcel network. La Poste is reducing its delivery service to 3 days a week until further notice – a measure that will give rise to significantly reduced network capacities. As a result, we are being forced to implement the following restrictions to shipments being sent to France:

  1. Acceptance and routing freeze on DHL Paket International for shipments that are longer than 60 cm on one or more sides (max. dimensions: 60 × 60 × 60 cm)
  2. Acceptance and routing freeze on bulky goods shipments
  3. Ideally, parcel shipment dimensions should not exceed the following maximum dimensions: 32 × 24 × 24 cm and maximum weight: 15 kg. These are the maximum dimensions that can be posted into mailboxes that are common in France and thus ensure contactless delivery.

As of Saturday, March 28, 2020, bulky goods and shipments >60 × 60 × 60 cm will be returned to you as we currently have insufficient storage and rerouting capacities at our disposal.

This acceptance freeze does not affect international letter mail, Warenpost and Päckchen shipments (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Italy:At this time, delivery of DHL Europaket items is not possible to the following areas in Italy:

Medicina (40059), Ariano Irpino (83031), Polla (84035), Sala Consilina (84036), Atena Lucana (84030), Caggiano (84030), San Lucido (87038), Montebello Ionico (89064), Caulonia (89041)

Japan:
Until further notice, parcel shipments to Japan (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) or small-format merchandise shipments via Warenpost International and DHL Päckchen.

Luxembourg:Delivery of DHL Europaket items is now possible again in Luxembourg.

Please refer to the current information on delivery to business addresses outside Germany.

New Zealand
Until further notice, merchandise shipments to New Zealand (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Portugal:At this time, delivery of DHL Europaket items is not possible to the following areas in Portugal: 3880-XXX to 3885-XXX

Singapore:
Until further notice, merchandise shipments to Singapore (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Switzerland:Swiss Post has informed us that the maximum dimensions for the shipment of bulky goods have been reduced with immediate effect.

  • Max. dimensions: 150 cm × 80 cm × 60 cm
  • Max. weight: 30 kg

Shipments in excess of the maximum dimensions and maximum weight requirements shall be returned to sender by Swiss Post.

USA:
At this time, transport capacities to the USA are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.

  • It is still possible to send letter mail items (documents) to the USA.
  • Warenpost and Päckchen products are no longer available for shipment to the USA until further notice.
  • For private customers: Effective April 1, 2020, the only option available for sending parcels to the USA will be via the Premium service.
  • For business customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of € 16 will be applied to each parcel.

For the following destinations, shipping and pick-up of items is currently not possible due to routing/delivery restrictions in the respective target destinations:

  • Bahamas
  • Bermuda
  • Belize
  • Bhutan
  • Botswana
  • Brunei Darussalam
  • Burundi
  • Cayman Islands
  • Chad
  • Colombia
  • Cuba
  • Djibouti
  • Ecuador
  • Eswatini (Swaziland)
  • Fiji
  • French Polynesia
  • Grenada
  • Honduras
  • India
  • Iran
  • Jamaica
  • Kuwait
  • Laos
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Maldives
  • Mauritania
  • Moldovia
  • Mongolia
  • Montenegro
  • Morocco
  • Myanmar
  • Namibia
  • New Caledonia
  • Nicaragua
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Rwanda
  • Samoa
  • Somalia
  • South Africa
  • Sri Lanka
  • St. Helena/Ascension/Tristan da Cunha
  • St. Kitts and Nevis
  • St. Lucia
  • Sudan
  • Suriname
  • Trinidad and Tobago
  • Tunisia
  • Tuvalu
  • Uganda
  • Vanuatu
  • Wallis and Futuna
  • Western Sahara
  • Zimbabwe

Please note that any items addressed to these destinations will be returned to the sender.

All restrictions also apply to products available to our European customers outside Germany. Packet products are largely subject to the same restrictions as those applicable to Warenpost International. It is still possible to send Deutsche Post Packet products to the USA.