Before contacting us, please ensure that you've had a look over our FAQ's.
We offer worldwide shipping at fixed rates. All items are shipped from our warehouse in Germany.
Import fees may apply in your country. All import duties and fees are the responsibility of the recipient.
We use German Post, DHL, Hermes and UPS as shipping carriers.
All order are shipped with tracking and insurance.
- Standard shipping methods are with German Post Available for worldwide shipping, includes a base insurance of 30€
- DHL shipping is with standard DHL, not Express! Available for worldwide shipping, includes a base insurance of 500€
- Hermes shipping is available to many EU Countries. Includes a base insurance of 500€
- UPS is available for worldwide shipping. UPS is currently only available via E-Mail request. Please contact us before you place your order. UPS offers 1-7 business day delivery guaranteed! Prices starting at 21,50€ for EU, 34,95€ for the rest of the world.
- Within Germany: starting at 3,40€
- Within Eu: starting at 5,20€
- Rest of the world: starting at 8,00€
For an exact shipping quote, please add all items you wish to purchase into your shopping cart. At the bottom of your shopping cart you can calculate shipping costs. (the displayed cost does not include any import duties and fee's)
- Within Germany: 1 - 7 business days
- Within EU: 3 - 10 business days
- Worldwide: 5 - 48 business days
Shipping time may vary and can take up to 10 weeks depending on shipping method. If your order hasn’t arrived after this time, please contact us for more information.
After we have received payment for your order, the order will be processed.
Processing time is usually 1-5 business days, however processing may take up to 14 business days before shipping. This will depend on the capacity of the order. The majority of our parts are made to order.
The tracking number for your order will be provided to you via E-Mail. Your tracking number is also available in your user account.
To view please do the following:
- Log into your user account
- View orders
- Click on the order you wish to track
- Tracking number is listed under shipment details
- click the tracking number to track.